TD Ameritrade - Td Ameritrade Customer Service

TD Ameritrade is an American online broker based in Omaha, Nebraska, that has grown rapidly through acquisition to become the 746th-largest U.S. firm in 2008. TD Ameritrade Holding Corporation (NYSE: AMTD) is the owner of TD Ameritrade Inc. Services offered include common and preferred stocks, futures, ETFs, option trades, mutual funds, fixed income, margin lending, and cash management services.

As of December 31, 2012, Ameritrade had 5,836,000 funded customer accounts and client assets of $481 billion.

IRA Specialist from TD AmeriTrade Joins Next Generation Trust ...

History

TD Ameritrade traces back its lineage to a small investment banking firm and First Omaha Securities, Inc. (later Accutrade) in Omaha, Nebraska. Ameritrade Clearing Inc. was established as a clearing broker in 1983, and by 1987 TransTerra Company became the holding company for Ameritrade, and the company was subsequently known as TransTerra Company. In 1988, the company introduced the first quote and order entry system via the touch-tone phone. In 1995, the company acquired K. Aufhauser & Company, Inc. and its WealthWeb, the first firm to offer online securities trading, receiving the first order in August 1994. In October 1995, Ameritrade acquired All American Brokers. In January 1996, TransTerra's Accutrade launched "Accutrade for Windows," the first online investing system that let individuals partake in program investing and basket trading. By May 1996, TransTerra launched an Internet only broker called eBroker, and by November, TransTerra Company became Ameritrade Holding Corporation.

In March 1997, Ameritrade became a publicly held company, and its IPO opened at $15 per share. In August 1999, Accutrade (then a Division of Ameritrade) acquired The R.J. Forbes Group, Inc. Ameritrade formed Freetrade in November 2000, which provided commission-free equity market orders. Freetrade was later replaced by Ameritrade Izone, which offered $5 equity market orders, though it no longer exists. In 2001, Ameritrade made two acquisitions: the February acquisition of TradeCast, giving Ameritrade a presence in the business-to-business arena, and the September acquisition of National Discount Brokers Corporation, adding $6.3 billion in client assets.

In 2002, Ameritrade merged with Datek Online Holdings Corporation, and changed commissions to $10.99 from $8 for market orders and $12 for limit and stop orders. Ameritrade purchased Mydiscountbroker.com in June 2003, and client accounts reached 3 million. In 2004, Ameritrade completed the purchase of Bidwell and Company in January, BrokerageAmerica in February, Investex in May and JB Oxford and Company in October. As of August 2007, there were reports suggesting that Ameritrade was engaged in merger talks with E*TRADE.

In 2008, long-time CEO Joe Moglia announced he would be vacating the CEO position in the upcoming fall after seven years to pursue other interests. Fred Tomczyk, the former COO, was named his successor and took over in September 2008. Rumors started that the company was going to move its headquarters out of the Omaha area after Moglia took over the Chairman position from founder and former CEO J. Joseph Ricketts. With the departure of Ricketts, who founded the company in Omaha, the company for the first time in its history had no members from the founding family on its management team, outside of the two that remained on the Board of Directors. Tomczyk further strengthened the rumors when he stated that he would not be moving to Omaha, but rather staying in the New York City area, where he is based. However, those rumors were put to rest when in October 2008 plans were unveiled for the new TD Ameritrade headquarters in Omaha. The new headquarters would consolidate the call center and corporate offices together into one building. The new building was planned for development in the Old Mill area of Omaha, with a scheduled completion date of 2013. Tomcyzk later confirmed that the company considered moving out of the Omaha area, but decided to stay because of the large number of employees based in Omaha.

Tomczyk announced on June 10, 2009, that the name of the new ballpark will be TD Ameritrade Park Omaha. He had also made a statement that morning that this move is a sign that the company will continue to be headquartered in Omaha. TD Ameritrade will be paying an average of $1 million a year for the naming rights. The NCAA has also mentioned that they are interested in talking with the company about a corporate sponsorship.

Acquisition of Thinkorswim Group Inc.

On January 7, 2009 TD Ameritrade acquired Thinkorswim Group Inc. (NASDAQ:SWIM), including its INVESTools Investor Education division, in a cash and stock deal valued at approximately $606 million. The transaction aimed to advance TD Ameritrade's growth strategy on the trading side of the business.

Acquisition of TD Waterhouse USA

On January 24, 2006, Ameritrade Holding Corporation acquired TD Waterhouse USA from TD Bank Financial Group. Following the acquisition, it renamed itself TD Ameritrade. TD Ameritrade is one of the largest online brokerages, with 6.3 million funded client accounts and $663 billion in client assets. Revenue and net income are expected to increase to $1.8 billion and $557 million, respectively. TD Bank now owns 39% of TD Ameritrade, and purchased Ameritrade's Canadian brokerage operations for $60 million cash. As part of the acquisition, Ameritrade investors received a special one-time $6 dividend, funded from Ameritrade borrowings and excess cash contributed to TD Waterhouse USA by TD Bank. TD Bank will limit their ownership of TD Ameritrade to 45% for up to ten years after the acquisition, while founder J. Joseph Ricketts will limit his family's ownership of TD Ameritrade to 29% for ten years after the acquisition. Ameritrade CEO Joe Moglia became the CEO of TD Ameritrade.

Controversies and scandals

As of May 1, 2012, there have been 312 FINRA arbitration cases taken against TD Ameritrade

Filed in Maryland District Court

TD Ameritrade has been the defendant in 13 cases in Maryland District Courts since 2002. In one open case, TD Ameritrade is charged with removing $15,000 from a customer's account.

Security breach and resulting identity theft risk and class action lawsuit

In October 2005, several people posting to nanae (the news.admin.net-abuse.email Usenet newsgroup) began to uncover what was at the time the third largest dataloss incident ever when they reported spam to the disposable email addresses they'd given (only) to Ameritrade that were not the result of a Directory Harvest Attack and TD Ameritrade staff reported that it was investigating the matter.

Reports of an ongoing problem continued. For example, on March 30, 2007, a Slashdot article reported that unique email addresses provided only to TD Ameritrade were frequently becoming targets for spammers. There was speculation that one of TD Ameritrade's affiliated companies was the source of the leaks.

However, in mid-September 2007 media including the Associated Press and British tabloid IT-news portal The Register reported that TD Ameritrade had disclosed that TD Ameritrade had itself fallen victim to a backdoor-based network attack, and that a database containing all 6.4 million customer Social Security numbers, names, addresses, and E-mail addresses had been compromised. The Register alleges said breach was disclosed only after a class action lawsuit started against the TD Group. TD Ameritrade has stated that the stolen information included account information such as account balances.

Preliminary approval for a proposed class action settlement agreement was requested of Judge Vaughn R. Walker, who denied the request on June 30, 2008. On November 13, 2008, the State of Texas, in a letter from attorney general of Texas to Judge Walker objected to a revised settlement agreement.

In October 2009, Judge Vaughn R. Walker denied final approval to a settlement proposal he had preliminarily approved, on the grounds that the proposed settlement seeks to confer no discernible benefit upon the class, the plaintiffs had mischaracterized the nature of the risks associated with the breach, and hence the settlement was not fair, reasonable and adequate. The court also decertified Kamber Edelson LLC, Parisi & Havens LLP, Scott A Kamber and Ethan Mark Preston ("Kamber et al") as lead counsel.

Investigation of the breach is reported to be ongoing, but no leads have been reported.

Preliminary approval of a third settlement agreement filed with the court was granted on Dec 20, 2010. The new settlement offers up to $2500 cash (but in most cases $50) to any TD Ameritrade customer in the class who suffered any kind of identity theft at any time since 2004, even if not connected to the security breach. July 6, 2011 was the deadline to file a claim. January 15 was the deadline for class notification, but the printable claim was not available on the settlement website until January 20. As of January 31, 2011, the web-based claim form (now available at http://www.accountdatasettlement.com/) was unavailable, and on that day, the case was reassigned to Judge Saundra Brown Armstrong, due to Judge Walker's retirement.

TD Ameritrade and the Auction Rate Securities Scandal

On Monday, July 20, 2009, TD Ameritrade agreed to pay $456 million to settle a lawsuit involving the marketing of a debt class that ended up crippling investors. As part of the settlement, TD Ameritrade is set to repurchase all auction-rate securities sold prior to February 13, 2008, from retail investors with accounts of $250,000 or less within the next 75 days.

TD Ameritrade's lawsuit spawned from its involvement in the auction rate security scandal. Ameritrade sales people actively promoted Nuveen's auction rate securities as an alternative to money market funds, resulting in individuals inability to liquidate out of their securities.

An auction rate security is a type of closed-end fund which means the fund has a fixed initial investment and is then traded on a secondary market. The money was to be invested in municipal securities and other instruments at rates that would be determined by weekly auctions. TD Ameritrade salespeople promoted Nuveen funds with names like "Quality Preferred Income II" to corporate and individual investors, claiming they were liquid alternatives to money market funds.[3] In fact they were not, because they had no expiration date and the issuer has no obligation to pay back money it has borrowed from the investor, who can only cash out by selling his investment to someone else.

The market for auction rate securities collapsed in February 2008 when broker-dealers such as UBS declined to continue to participate in dutch auctions that determined the rate of interest for the securities. Up to this point, brokers and issuers had propped up the auctions by acting as a bidder of last resort; without their participation, the market quickly folded. Investors were left with "frozen" accounts, that essentially were worth nothing, since they could not be redeemed and the investment houses that created them refused to close them out or return the money.

Investor groups are said to be organizing class action suits against Ameritrade, Nuveen, and other organizations such as UBS and Merrill Lynch, that have been involved in the auction rate security scandal.

TD Ameritrade and the Reserve money funds

The firm's customers were approached by TD Ameritrade brokers and recommended to invest their liquid money in a money fund managed by The Reserve, RYPQX (the Reserve Yield Plus Class R fund), according to investors in the fund. More than 98% of the fund had been sold to TD Ameritrade's clients, as disclosed in a statement from the Reserve on July 29, 2008. When the fund broke the buck along with several other Reserve money funds in September, 2008, money assets of thousands of TD Ameritrade clients (including many senior citizens) were frozen. For the larger Reserve Primary Fund that also broke the buck, TD Ameritrade said it will reimburse clients for up to a 3% loss. Other Reserve funds, such as the Interstate Tax Exempt Fund, were sold by TD Ameritrade, and were caught up in the Primary Fund's Failure, leaving investors in these funds without liquidity. However, the Reserve Yield Plus fund previously marketed by the company is not covered by the offer.

Investors allege a conflict of interest for TD Ameritrade to promote the fund over its clients in the presence of a distribution agreement between The Reserve and TD Ameritrade that earns Ameritrade an undisclosed slice of fee revenue. Fred Tomczyk (TD Ameritrade president) argued that the contract was a standard one and that "an investment firm has to make money in some way." According to the Chicago Tribune article, the distribution agreement clearly was effective: assets in Yield Plus Class R shares sold almost exclusively to TD Ameritrade clients shot from almost nothing in 2006 to $770 million by March of this year, public documents show. Another class dominated by the Omaha firm shot from $2 million to $171 million.

The SEC along with several state regulatory agencies are investigating TD Ameritrade's fund promotion and marketing practices. The company is named in a class action lawsuit for misrepresentation and marketing of the Reserve Yield Plus fund as a money market fund. The Sacramento Bee reported that the SEC filed a civil complaint against Reserve Management, chairman Bruce Bent Sr., and vice chairman and president Bruce Bent II in May 2009. It also reported anticipated investor losses of 8.3%, and TD Ameritrade spokeswoman Kim Hillyer said it will cover up to $50 million of losses in the Primary Fund.

As of November 16, 2009, about $85.5 million Yield Plus Fund assets are still being held by the Reserve Management Co., which decided to hold off on distributions to shareholders in order to "set aside money to cover potential claims" against itself.

TD Ameritrade's Revenue Rises Less Than Expected - WSJ

Competitors

Competitors include:

Charles Schwab
E*Trade
Fidelity Investments
Merrill Edge
Scottrade
TradeKing

TD Ameritrade Institutional - Independent Registered Investment ...

Industry awards and rankings

TD Ameritrade earned five stars and finished second overall in the StockBrokers.com 2011 Online Broker Review with the thinkorswim platform taking top honors. In 2012, they earned five stars, a first place finish, and a slew of Best in Class awards along with thinkorswim once again taking top trading platform. For 2013, TD Ameritrade repeated their #1 Overall performance, earning four and a half stars, a first place finish, thinkorswim as top trading platform, and finished first for new investors. In 2014, TD Ameritrade once again won #1 Overall Broker for the third year in a row, receiving a four and a half star rating, and were awarded #1 Desktop Platform for thinkorswim.

References

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